Ordering, delivery and your details

A deposit gets the work started. You pay the rest once the piece is in your hands, and not before.

The deposit exists because every piece is made for one person. Once the colours are chosen and the stems are shaped, that bouquet is not something that can be sold to somebody else. The deposit covers the materials and the time, and nothing is started before you have agreed the full price.

We tell you the total, including delivery, before you pay anything at all. If the number changes for any reason, you hear about it before it changes, not after.

We charge delivery in Colombo at cost. We'll tell you the exact amount before you pay anything.

Delivery is anywhere in Colombo, either by courier or in person. Timing is agreed with you rather than assigned, and if a date matters you should say so early, because that is the one thing that cannot be fixed afterwards.

If you are sending from overseas, the piece is paid for in full before dispatch, since you are not there to receive it, and you are sent a photograph of the finished bouquet before it leaves the studio.

If anything arrives damaged, we'll replace it or refund you. We won't ask questions and you don't need to send it back.

You do not need to return anything and there is no form to fill in. Send us a photograph on WhatsApp and we will deal with it. Damage in transit is our problem to solve, not yours to prove.

If a piece arrives and it is simply not what you pictured, say so. Handmade work varies, and there is a difference between variation and disappointment. That conversation is a normal part of this, not a complaint.

Before making starts, a change costs nothing. Colours, size, date or the message on the card can all move.

Once the stems are being shaped, a cancellation means the deposit has already been spent on materials and hours, so it cannot come back. That is the whole reason the deposit is asked for rather than the full amount.

To make and deliver an order we need a name, a phone number, a delivery address, and usually the recipient’s name so the card can be written. Sometimes we need an occasion and a date as well.

That information is used to make and deliver your order. It is not sold or used to send marketing unless you specifically ask to hear about new pieces. We share only the details a courier or service provider needs to do its part of the work.

Conversations happen on WhatsApp, which means the messages also sit on WhatsApp’s servers under their terms rather than ours. That is worth knowing, and it is the trade for being able to talk to a person instead of filling in a form.

Ask at any time about the information we hold. We delete what we no longer need and explain any records that we must retain. Read the Privacy Policy for the full detail, or message hello@shakees.shop and it is done, along with a note confirming it.

No price, no invoice and no receipt goes in the box. Your message is written by hand on the card exactly as you send it.

You can be named, or not. Anonymous gifts are normal here and nobody will be told who sent it unless you say so.