If something is wrong, we put it right.

You can ask for a replacement or a full refund if a piece is damaged in transit, if we sent the wrong item, or if it materially differs from the written brief we agreed with you.

Please message us within seven days of delivery and send a photograph of the issue. The photograph helps us understand what happened and arrange the right remedy quickly.

We will discuss whether a replacement or refund is the better remedy for you. If a refund is agreed, we return the money within seven business days using the original payment method where possible.

You do not need to return a damaged piece. If the problem was ours, any delivery charge paid for that order is included in the refund.

Before we begin making the piece, a cancellation receives a full return of the deposit. Once work has begun, the deposit is non-refundable because it covers materials and labour already committed to a personal order.

Small differences in hand-shaped petals, wrapping or colour are part of handmade work and are not faults when the piece remains faithful to the agreed brief. Damage caused after delivery by water, direct sunlight or rough handling is not covered.

This policy does not limit any rights that apply to you under Sri Lankan consumer law.

Send a message on WhatsApp or email hello@shakees.shop with your order details and a photograph where relevant. We will reply within the hour on most days.